There are no exceptions to our no-refund and no-return policy. We are unable to issue a refund if the test booking reference number (Passenger Locator Form number) was generated by us and sent to you. Day 2 and Day 8 tests cannot be replaced with a home testing kit.
Once you have the Covid testing kits, you will not be able to return them to us. This is owing to the virus's danger of spreading.
We are unable to issue a refund for delays in receiving testing kits or findings from the laboratory due to causes outside our control, such as postal delays or delays in the laboratory processing the kits.
If you submit an incorrect address, your kit will be delivered to the incorrect address. Therefore, the onus is on the customer to ensure that the right address is submitted.
Once you've purchased the day 2 and day 8 mandatory services, you won't be able to cancel the contract. As per UK government guidelines, all positive and negative test results must be reported to Public Health England.
If any specific term of this policy is not enforceable by law, the remainder of the policy should remain valid and enforceable by law.
The above refund policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described (Information, Cancellation and Additional Charges) Regulations 2013.